Customer Testimonials
Below are some testimonials from the people we work for. We work for some good-hearted people. I've often thought that if I had to form an opinion of the world strictly from my view over the counter, it would be easy to think that the world was largely populated by decent, honest, likable people—and maybe it largely is after all.
When people give us generous words like these, it makes us want to live up to the positive picture they've painted all the more. Thank you to all those who have contributed or will contribute to this page.
Note: A small number of these letters describe situations that involved errors on our part. I feel kind of funny about including these; like anyone, I prefer to put my best foot forward and it seems to run contrary to conventional wisdom to advertise that we've ever made a mistake. However, sometimes as relationships are forged, their character is best revealed in the midst of resolving an unanticipated problem. In the several letters that refer to situations of this sort, I have included them, along with a note of explanation, because I believe they have been a useful part of our learning process, and they serve to illustrate a healthy, fair-minded, customer-oriented approach to resolving unanticipated problems. Fortunately for us, an extraordinarily high level of shared trust has characterized our relationships with our customers, and they have been fair-minded in their dealings with us as well.
Dear Duke and Crew,
I just picked up my truck today—it's Sunday—and I wanted to thank you for . . . Read More.
Duke,
Thank you for your follow-up letter; I've never been extended such consideration . . . Read More.
My daughter lives in Tillamook, I live in Gresham. When her car needs repairs. . . Read More.
To Integrity Auto:
I am writing this letter to thank you for all the years of wonderful. . . Read More.
To Whom It May Concern:
My name is Andree, and I am writing to provide information regarding my past experience in . . . Read More.
Mr. Bishop,
I am writing to formally thank you for the years of trusted service . . . Read More.
To Whom It May Concern:
I have been a customer of Integrity Auto for the past four years . . . Read More.
Dear Duke,
I am writing this letter to pay a very long over due compliment to you and your staff . . . Read More.
Duke & Gary are skillful, friendly, and honest. They return my car in a timely . . . Read More.
To Whom It May Concern:
We have been customers of Integrity Auto since March of 2001. We had originally . . . Read More.
To Whom It May Concern:
For the past seven or so years, I have taken my 1992 Toyota Previa to Integrity Auto for . . . Read More.
To Whom It May Concern:
I am writing to provide a character reference for Mr. Duke Bishop. . . Read More.
Dear Duke,
Your choice of "Integrity" for the name of your firm is perfect. Integrity provides a higher level . . . Read More.
To Whom It May Concern:
I am writing this letter to attest to the ethics and integrity of Duke Bishop and . . . Read More.
To Whom It May Concern:
I have been a customer of Duke's for at least 13 years . . . Read More.
To Whom It May Concern:
This is a letter of highest recommendation and endorsement of Integrity Auto . . . Read More.
To Whom It May Concern:
I have been an Integrity Auto customer for the last 7 years. From the . . . Read More.
To Whom It May Concern:
On behalf of Integrity Auto-Toyota Specialists, I am offering a letter of highest recommendation . . .
Read More.
Dear Duke and Crew,
I just wanted to take a minute and drop you a note expressing my appreciation for the . . . Read More.
To Whom It May Concern:
I have been a satisfied customer of Integrity Auto for over two years and had several repairs . . . Read More.
Dear Duke,
You asked me whether I would be willing to write a letter recommending the services . . . Read More.
To Whom It May Concern:
My name is Marge, and I've been a customer of Integrity Auto for over six years. I came to . . . Read More.
To Whom It May Concern:
During the past fifteen years I have been privileged to have all of my family vehicles . . . Read More.
Note: The following is one of those letters described at the outset that involves an error on our part.
To Whom It May Concern:
I became a client of Integrity Auto 2 years ago. At that time I was looking for a lower cost alternative to the dealership . . .
Read More.
Note: The following is one of those letters described at the outset that involves an error on our part.
To Whom It May Concern:
I have known Duke at Integrity Auto for approximately five years. He has taken good care . . .
Read More.
My truck needed some electrical repair work. I made a few calls to various repair shops. . . Read More.
To Whom It May Concern:
I have been a customer of Integrity Auto since 1999. I found them by looking . . . Read More.
To Whom It May Concern:
I have been a customer of Duke Bishop's Integrity Auto, located on 539 SE 122nd . . . Read More.
To Whom It May Concern:
I have been asked to give a reference for Integrity Auto as to their automobile competence . . . Read More.
To Whom It May Concern:
The purpose of this letter is to communicate my professional opinion of the service that has been provided to my family and me by Integrity Auto in Portland. For over four years we have enjoyed remarkable service from Duke and his employees at Integrity Auto. We have brought our vehicles to Integrity Auto for both general maintenance and emergency repair and have received repeated excellent customer service and high quality auto care. In my opinion, Integrity Auto employees present an honesty and friendliness rare in the auto repair industry. They truly live up to the business name.
Sincerely,
Ericka, Civil Engineer
To Whom It May Concern:
I have known Duke for twenty-five years in a personal and professional relationship. He is a man of highest integrity and I would trust him with any of my personal affairs and find him absolutely trustworthy. I am confident and happy to recommend Duke.
Sincerely
Greg
To Whom It May Concern:
We are writing this letter to commend Integrity Auto. Integrity Auto is a reputable, honest and professional place of business.
For many years we have had our automobiles serviced by Integrity Auto. Our son also has automotive repairs performed by them. We have always found the employees of Integrity to be honest, reliable and professionally qualified to diagnose and correct any automotive problems we have encountered. Integrity Auto has never misled or misinformed us regarding necessary automotive repairs. They have never performed repairs on our vehicles that were not discussed beforehand and authorized. We have never been charged more for any repair than what was pre-authorized.
The employees of Integrity Auto exemplify the name of their business: Integrity. Without qualification we recommend the professional, honest services of Integrity Auto to anyone needing automotive repairs.
Very truly yours,
Warren & Bonnie
Dear Integrity Auto,
After a bit of sleuthing—with the help of the Better Business Bureau—I chose to bring my Toyota to you for servicing, as your shop had earned a flawless record with the BBB. May I say that my own experience confirms that Integrity Auto is aptly named: I have been much impressed at every turn in my dealings with your staff. In terms of service and courtesy, every detail of the work to be performed on my vehicle was patiently and thoroughly explained. And underlying all was the distinct impression that the good people at Integrity Auto truly intended to earn my trust. Point of fact: one service item I expected would need to be performed on my vehicle I was told was unnecessary, thanks to some candid counsel at your shop. I can't recollect the last time an auto repair shop actually encouraged me to keep my money in my wallet! Honesty, quality & timeliness of repair, good communication, a clean, accommodating waiting area—Integrity Auto has it all!
David
To Whom It Concerns:
I have dealt with Integrity Auto from their initial opening, and I also had car repairs performed by Duke when he was with Specialty Auto. Throughout all these years, Duke has always been honest and trustworthy. I have recommended his business to many people, and everyone told me that they appreciated finding someone who was competent and fair with the cost of auto maintenance. I will always keep a Toyota because Duke is a man I completely trust.
Sincerely yours,
Shirley
To Whom It May Concern:
I am a longtime customer of Integrity Auto and am writing this letter as an indication of support for Duke and his business. In each and every service I received, Duke and his staff provided a clear and honest explanation of the issues with both my vehicles. They also were consistently accurate with their initial estimates of cost. In each service event, the charges I incurred were always very close to what they quoted.
Again, I support Integrity Auto because of the excellent service they have provided on both my vehicles and their competitive service costs in the greater Portland metropolitan area.
Best regards,
Kedrich
Duke, Brian, and all,I would like to express my appreciation of your company with the service I have received over the past four-to-five years. I was referred by a friend/co-worker and didn't realize how thankful I would be.
You have taken care of my Camry, performing everything from general maintenance to major repairs at a price I could afford. Your company has excellent customer service and I appreciate your honest opinion. Your staff makes me feel comfortable knowing you're taking care of my car and that you're not just taking my money for unnecessary service.
I have never doubted your service and prices. I appreciate the fact that you have never performed any unauthorized services on my car.
Thank you for keeping my car running, hopefully, for may years to come.
Gwen
To Whom It May Concern:
I have been a customer of Duke's for the past fifteen years. I began going to Duke when he worked at another shop on Glisan Street, and followed him when he started Integrity Auto.
Duke has serviced our 1980 Celica, 1988 Toyota Van, 1990 Tercel, 1995 Corolla, 1996 Camry, and currently is servicing our 1998 Rav4. When Duke quotes an amount for the work to be done, you can always count on the dollar amount to be what he has quoted. He never has done anything extra on any of the cars without checking first. This has never happened while I have been going to Duke. Whenever I call for an appointment, he gets me in as fast as possible, and when he says the car will be done at a certain time, it is. He always calls to let me know when the car is done, especially if the work is done earlier than expected.
I have referred at least five different people to Duke and they have always thanked me for sending them to such an honest person. His work speaks for himself.
Sincerely,
Molly
To Whom It May Concern:
My wife and I have brought our Toyotas to Integrity Auto for more than five years. We have had routine maintenance and special repair work done over this period of time. They have never done any work without prior approval. They have always given us an estimate or, in some instances, told us it would be based on actual time. When they have given an estimate, they always came close. When it was based on actual time (as when performing diagnostic work) I could have them call me when they knew what it would cost. This was with the knowledge that if I chose not to go forward with the work, I would have to pay for the time already spent.
We have always been satisfied with the quality and the timeliness of the work. The fact that Integrity Auto is available will influence my car buying choice.
Sincerely yours,
Mick
To Whom It May Concern:
I have been taking my cars to Integrity Auto for four years. Mr. Bishop and his employees, both in the office and in the shop, have been dependable, professional, competent, and trustworthy.
The services Integrity Auto has provided have ranged from routine maintenance to major engine and transmission work. All of the work they have done for me has been thoroughly discussed before it has been started. The cost has always been agreed upon, both verbally and in writing, before any actual work has been started.
In all the years I have been taking my cars to Integrity Auto I cannot recall a single exception to the above descriptions of their procedures. I trust these people completely. The name of the company says it all.
Sincerely,
Charles
To Whom It May Concern:
We have been using Integrity Auto Toyota Specialists since Duke left the shop he was working at and set up his own shop at 122nd and Stark. In the time that we have been going to Integrity Auto for service and repairs we have never been unhappy or surprised with the service, work, or final cost.
In 201 we replaced our Toyota with another. Part of the final decision for the purchase of our automobile was whom we could take it to for any mechanical problems and routine service. Duke has, for example, advised us against maintenance that we were pursuing because it was unnecessary at that time. We appreciate his honesty.
I have no problems recommending Integrity Auto Toyota Specialists to any of my friends and have in fact done so. We don't lightly make recommendations unless we feel they are worthy of our trust, and we feel Integrity Auto has earned that trust.
Sincerely,
Larry and Leone
To Whom It May Concern:
In regard to Integrity Auto, we have been customers for the past seven or more years. During this time my wife and I have had four Toyota vehicles. Integrity Auto has consistently repaired our vehicles without comeback or returns of any kind. Mr. Bishop has given us accurate estimates outlining the needed repairs and cost. He has also explained the repairs in an accurate and completely understandable way. They have completed some repairs for less than the estimated amount.
I have taken my truck in for repairs and described the problem and what I thought was the repair. Mr. Bishop found the repair was much simpler and less costly than I had expected. I was prepared to have more work done and spend more. Mr. Bishop acted with integrity and honesty. He told me that a less costly repair was all that was needed.
We will continue to go to Integrity Auto for our car repairs and recommend them to our friends.
Respectfully,
David
To Whom It May Concern:
My wife and I have known Duke for at least 13 years. We first met him when he worked with Toyota Specialties, and also had him work on our cars when he started his own business, Integrity Auto. We have had him work on both or our cars and those of our two daughters. In all of those years, he has given us good service, been reliable to have the work done when he said it would be, and we believe has done the work for a fair price.
He has shown his integrity and a good work ethic. When our daughters, who were just starting out, needed work on their cars, he would advise them what work absolutely needed to be done right away, and what could safely be delayed, to save them some money. He could easily have told them everything needed to be done immediately, costing our daughters more money. We have also trusted his work to refer other family members to his shop.
We will continue to have Duke work on our cars, we trust him that much.
Sincerely,
Steve and Sue
To Whom It May Concern:
For several years we have had our 1991 Toyota pickup and 1986 Toyota 4Runner serviced and repaired at Integrity Auto. We have always been told what repairs were recommended and have been given an estimate of the cost prior to any work being performed. If additional problems were found during the original authorized work we have always been called and asked to authorize the additional repairs and given an estimate of the cost.
Two of our sons have also had their Toyota pickups serviced and repaired at Integrity Auto for several years and have never reported any problems to us concerning the work performed or the service provided.
Don & Carolynne
To Whom It May Concern:
Approximately four years ago I purchased a Toyota MR2 from a good friend of mine. I asked if she could recommend a good mechanic. She said that Duke of Integrity Auto did all the work on the car and that he was honest and trustworthy. Since then I have had my care worked on by duke on several occasions and have always been satisfied with the service. He has always called me if there were some unforeseen problems before attempting to fix them. The last time I had my car in for repair it was running very poorly and I was advised by another mechanic that it was going to be very expensive to repair. I took it to Integrity Auto. It turned out to be a broken spark plug. He could have claimed it was much more serious and taken advantage of me, but he didn't. I highly recommend Integrity Auto to anyone.
Brooks
To Whom It May Concern:
In the spring of 2004, Integrity Auto replaced a new clutch, seals, and water pump on my 1999 Camry. They stayed within the quoted bid and time frame. After returning home, I noticed oil dripping from beneath the area of the transmission. Integrity Auto was very cooperative and willing to investigate the problem. Following an inspection, it was determined that an oil seal that they had installed was leaking. Integrity Auto stood behind their work. The problem was fixed immediately, that day, and at no cost to me. I was very pleased. This company is honest, professional, and can be trusted. I am pleased to give my recommendation.
Sincerely,
Jerry
Note: This is one of those letters mentioned at the outset involving an error on our part.
To Whom It May Concern:
A few years back I owned a 1988 Toyota Supra that I took in for service at Integrity Auto. My first request was for a quote and a diagnosis. Duke told me that the problem was most likely the head gasket, but that it might also be a worse problem involving erosion of the head.
Duke then told me a certain price, and that it could take up to a week to fix it. I agreed to his price and lead-time and went on my way. A day or so later, when he had the head off of the car, he asked me to meet him at the shop. He showed me that the head on my Toyota's engine was eroded badly—so badly that a proper repair would require replacing the head. He also told me that the head that he had quoted me on was not the right one for my car, and that the correct one would cost much more money than he had earlier told me. I told him that I could not afford the higher price and could only pay for the previous quote. I asked him to please put it back together the way it was. He did this, and to my surprise only charged me for the head gasket itself and didn't charge me any labor. The job easily took the better part of a full day, but he said that because of the difference in quotes he would do this for me.
I kept the car for almost another year till I could afford a newer one and it ran for that entire time. In my opinion, Duke did a first-rate job in keeping the customer happy, which I was.
In conclusion, the service performed on my Toyota by Integrity Auto had a very pleasant ending to what could have turned into an unhappy ordeal.
Sincerely,
Bill
(Note from Integrity: Often times a job will have to be quoted as a series of possible scenarios contingent on what we find upon disassembly. Usually there are a finite number of scenarios, and I insist on pre-quoting the job with its various most common contingencies. The last thing I want to do is to put a customer in the situation where we've got his car disassembled and he finds out that he can't afford to complete the repair properly. The above letter describes a time when we actually got caught in a situation like this nearly six years ago. I had quoted a range of scenarios over the phone. When we began to work on the car, I realized that I had badly misquoted the worst case scenario due to improper engine identification. I was embarrassed to call Bill up. The best case scenarios were still clearly within the original quote, and I took a gamble thinking, "What are the odds it will be the worst case scenario?" As it turned out, the car did in fact need the worst case repair, and the necessary repair was badly out of Bill's ability to pay. At that point if we went back together without everything that it needed he would receive some benefit, but the life expectancy of the work would be considerably reduced. The thought of charging him for substandard work was intolerable to me, and I felt responsible for getting him into this situation due to my having misquoted at the outset and then having proceeded without having corrected my error in quoting him. As a result, at our suggestion, we reassembled it and absorbed the entire labor charge other than the $28 we charged for initial diagnosis. )
To Whom It May Concern:
I managed Specialty Auto Care for 15 years. I worked beside Duke Bishop for seven of those years. I found Duke to be a man of honesty and integrity. He truly is an asset to any company. Duke shows a truly deep concern for others and their problems.
Sincerely yours,
Robert
To Whom It May Concern:
Both my husband and I can easily recommend Integrity Auto to anyone needing servicing on a Toyota vehicle. For the past several years, Duke and his crew have maintained and serviced our Camry, with efficiency and speed, and in an honest and up-front manner. As a result, we have grown to trust and depend on them for our automotive needs.
Sincerely,
Susie and Bob
Milwaukie
ASE Certified Independent Toyota, Lexus & Scion automotive service and repair specialists serving PDX, Portland, Gresham, Beaverton, Clackamas, Oregon City, Fairview, Gladstone, Milwaukie, Oak Grove, Troutdale.