Independent Toyota, Lexus, Scion Auto Service & Repair
539 SE 122nd Ave. Portland, OR. 97233
503-408-6385  |   Hours: M-F 8AM-5PM | info@integrityautoinc.com

Independent Toyota, Lexus, Scion Auto Service & Repair
539 SE 122nd Ave.
Portland, OR. 97233
503-408-6385
Hours: M-F 8AM-5PM
info@integrityautoinc.com

Below are some testimonials from the people we work for. We work for some good-hearted people who have been using our Toyota and Lexus car services for years. I’ve often thought that if I had to form an opinion of the world strictly from my view over the counter, it would be easy to think that the world was largely populated by decent, honest, likable people—and maybe it largely is after all.

When people give us generous words like these, it makes us want to live up to the positive picture they’ve painted all the more. Thank you to all those who have contributed or will contribute to this page.

Note: A small number of these letters describe situations that involved errors on our part. I feel kind of funny about including these; like anyone, I prefer to put my best foot forward and it seems to run contrary to conventional wisdom to advertise that we’ve ever made a mistake. However, sometimes as relationships are forged, their character is best revealed in the midst of resolving an unanticipated problem. In the several letters that refer to situations of this sort, I have included them, along with a note of explanation, because I believe they have been a useful part of our learning process, and they serve to illustrate a healthy, fair-minded, customer-oriented approach to resolving unanticipated problems. Fortunately for us, an extraordinarily high level of shared trust has characterized our relationships with our customers, and they have been fair-minded in their dealings with us as well.

I know absolutely nothing about cars and am at the mercy of whatever a mechanic tells me needs to be fixed (whether it’s true or not). This is literally the first place I’ve ever taken my Toyota Corolla to where I feel 100% confident in the service (and, ahem, integrity). They clearly take pride in their work and understand that honest and efficient customer service is huge part of running a successful business. Pricing is extremely reasonable. I’ve never been lucky enough to get my car back in the same day–except for here. If you are like me and know nothing about your car (and have been taken for a ride, excuse the pun, at other places) go to Integrity. They are respectful of their customers (amazing down-to-earth staff) and do a great job! I felt like I was driving a new car after I left!

Amanda Y.


JOHN & PORTIA Y
Great service. We have been taking our vehicles for services for years. Bob is extremely nice. My daughter dropped off the car and she is under 25 and unable to take the loan car home. The staff actually give her a ride home.


To Whom It May Concern:
In regard to Integrity Auto, we have been customers for the past seven or more years. During this time my wife and I have had four Toyota vehicles. Integrity Auto has consistently repaired our vehicles without comeback or returns of any kind.
Mr. Bishop has given us accurate estimates outlining the needed repairs and cost. He has also explained the repairs in an accurate and completely understandable way. They have completed some repairs for less than the estimated amount.

I have taken my truck in for repairs and described the problem and what I thought was the repair. Mr. Bishop found the repair was much simpler and less costly than I had expected. I was prepared to have more work done and spend more. Mr. Bishop acted with integrity and honesty. He told me that a less costly repair was all that was needed.
We will continue to go to Integrity Auto for our car repairs and recommend them to our friends.
Respectfully,
David

Background info:
Toyota service and repair specialists for Toyota Camry, Toyota Tacoma, Toyota Tundra.


ROGER & CANDIDA B
I was treated fairly and honestly.


Anonymous
Very accommodating, honest, and reasonably priced… We also appreciate that genuine Toyota parts are used as often as possible…


Toyota Repair for 4wd Toyota Pickup Truck, Toyota 4Runner, and 4×4 Toyota Tacoma

To Whom It May Concern:

For several years we have had our 1991 Toyota pickup and 1986 Toyota 4Runner serviced and repaired at Integrity Auto. We have always been told what repairs were recommended and have been given an estimate of the cost prior to any work being performed. If additional problems were found during the original authorized work we have always been called and asked to authorize the additional repairs and given an estimate of the cost.
Two of our sons have also had their Toyota pickups serviced and repaired at Integrity Auto for several years and have never reported any problems to us concerning the work performed or the service provided.

Don & Carolynne

Background info:
Toyota service and repair specialists for 4wd Toyota Pickup Truck, Toyota 4Runner, and 4×4 Toyota Tacoma.


ERIC V
Integrity Toyota always does a thourough job! I’ve been going to this shop for many years. I’ll always buy Toyota, and nobody will work on my 4Runner accept Integrity Toyota. This shop is #1 in my book!


My daughter is a new car owner who knows next to nothing about her Prius, and I send her to Integrity because I absolutely trust them to keep her car running and safe, without costing an arm and a leg. I stumbled across Integrity as I was driving to the Toyota dealership and ended up skipping the dealership altogether. I wish I had found this shop earlier. I could have saved so much money. They are honest and straightforward in a way that is really rare. I don’t worry about either her or I being overcharged or paying for services that aren’t needed. I also don’t worry about them missing something on my daughter’s car maintenance. If you want peace of mind and confidence that your car is maintained properly at an extremely reasonable price, I 100% recommend Integrity Auto. A one of a kind place. What more could you ask for?

Anne P.


HELEN K
I stopped in without an appointment and I was immediately helped by Bob. My car was pulled in the service area before paperwork was done. I had no tail lights on the right side. The mechanic had the repairs done very quickly. I have always had excellent service at Integrity Auto. This business values their customers. The name says it all Integrity.


Toyota Repair for Toyota 4Runner

Yesterday was the perfect example of why I do business with Duke.

I had an oil change back in February. A few weeks after the oil change, and after the car had been parked for a few days at the airport, I noticed a hesitation/hiccup on the drive home. I was worried that it was the transmission or something serious, but a quick chat with Ryan had me changing the spark plugs and plug wires. Problem solved.

[On occasion I feel the need to prove my manliness, hence the reason I changed my own plugs. I try not to make a habit of this!]

A few days later my wife pointed out a nice oil sheen on the driveway under the spot where my 4Runner is normally parked. A quick peek under the belly confirms that there’s oil all over the underside of the engine and under the skid plate. While I was perfectly willing to swap the plugs, I had no desire to pull the skid plate and deal with an oily mess, so I called Duke.

He squeezed me in first thing the next morning and discovered a leaking oil filter, the same filter that they changed back in February. His guys made it all good and I was on my way in an hour or so. I would have gladly paid for his hard costs but he didn’t charge me for anything.
Where do you think I’ll take my car the next time it needs service? Where do you think I’d recommend anyone with a Toyota product go for service? Why do you think I’ll shop for a used Toyota after my 4Runner goes to Toyota heaven?

Oh, and if you want the true test of a businesses integrity, eavesdrop on how they treat other customers. While I was waiting for my truck, I overheard a conversation between Duke and a young lady who had been to a dealership and was questioning the exorbitant price they quoted her for a water pump swap. Duke asked the right questions and then sent her to a “warranty-claim friendly dealer” since she had a lower mileage car and the water pump should still be under warranty. Instead of taking her money he did the right thing and tried to save her money.

BTW, if you take your vehicle to Oil Can Henry’s or JiffyLube for an oil change you should re-think you choice. While Integrity might be a few dollars more, their experienced eye and business ethics more than make up for the couple of dollars you saved. Do you think Oil Can Henry’s would have fixed their mistake and not charged you something?

Background info:
Toyota service and repair specialists for Toyota 4Runner.

(Note From Duke) – What a great guy to take the time to share this positive story. I know you didn’t come here expecting it to be a problem with our previous oil change, but the leaky filter was clearly our responsibility and we would have been embarrassed to even think of charging you for it. We were pleased that you brought it back and let us take care of it and clean up your engine and undercarriage for you. Thanks for letting us be a part of the resolution, and I appreciate your gracious manner in dealing with us. Thanks also for sharing your positive story.


ELISE B
Integrity has been aces since my first visit. Thanks for taking care of my Tundra with 250K!
Elise


Note: This is one of those letters mentioned at the outset involving an error on our part.

To Whom It May Concern:
A few years back I owned a 1988 Toyota Supra that I took in for service at Integrity Auto. My first request was for a quote and a diagnosis. Duke told me that the problem was most likely the head gasket, but that it might also be a worse problem involving erosion of the head.
Duke then told me a certain price, and that it could take up to a week to fix it. I agreed to his price and lead-time and went on my way. A day or so later, when he had the head off of the car, he asked me to meet him at the shop. He showed me that the head on my Toyota’s engine was eroded badly-so badly that a proper repair would require replacing the head.
He also told me that the head that he had quoted me on was not the right one for my car, and that the correct one would cost much more money than he had earlier told me. I told him that I could not afford the higher price and could only pay for the previous quote. I asked him to please put it back together the way it was.
He did this, and to my surprise only charged me for the head gasket itself and didn’t charge me any labor. The job easily took the better part of a full day, but he said that because of the difference in quotes he would do this for me.
I kept the car for almost another year till I could afford a newer one and it ran for that entire time. In my opinion, Duke did a first-rate job in keeping the customer happy, which I was.

In conclusion, the service performed on my Toyota by Integrity Auto had a very pleasant ending to what could have turned into an unhappy ordeal.
Sincerely, Bill

(Note from Integrity: Often times a job will have to be quoted as a series of possible scenarios contingent on what we find upon disassembly. Usually there are a finite number of scenarios, and I insist on pre-quoting the job with its various most common contingencies. The last thing I want to do is to put a customer in the situation where we’ve got his car disassembled and he finds out that he can’t afford to complete the repair properly. The above letter describes a time when we actually got caught in a situation like this nearly six years ago. I had quoted a range of scenarios over the phone. When we began to work on the car, I realized that I had badly misquoted the worst case scenario due to improper engine identification. I was embarrassed to call Bill up. The best case scenarios were still clearly within the original quote, and I took a gamble thinking, “What are the odds it will be the worst case scenario?” As it turned out, the car did in fact need the worst case repair, and the necessary repair was badly out of Bill’s ability to pay. At that point if we went back together without everything that it needed he would receive some benefit, but the life expectancy of the work would be considerably reduced. The thought of charging him for substandard work was intolerable to me, and I felt responsible for getting him into this situation due to my having misquoted at the outset and then having proceeded without having corrected my error in quoting him. As a result, at our suggestion, we reassembled it and absorbed the entire labor charge other than the $28 we charged for initial diagnosis. )

Background info:
Toyota Repair for Toyota Camry, Toyota Tacoma & Toyota Tundra


Anonymous
These guys go above and beyond!


Toyota Repair for Toyota Camry

To Whom It May Concern:

In the spring of 2004, Integrity Auto replaced a new clutch, seals, and water pump on my 1999 Camry. They stayed within the quoted bid and time frame. After returning home, I noticed oil dripping from beneath the area of the transmission. Integrity Auto was very cooperative and willing to investigate the problem. Following an inspection, it was determined that an oil seal that they had installed was leaking.
Integrity Auto stood behind their work. The problem was fixed immediately, that day, and at no cost to me. I was very pleased. This company is honest, professional, and can be trusted. I am pleased to give my recommendation.

Sincerely, Jerry

Background info:
Toyota service and repair specialists for Toyota Camry.


TODD M
I have utilized Integrity Auto’s services on numerous occasions for more than two years now. They have always been trustworthy with extremely reasonable prices, very personable and they do the work quickly and efficiently. They also have great warranties on everything that they do.
I’ve had so much work done on my two Toyotas here, now I’m coming up with optional projects. This latest was to install speed flaps (canards) to divert air away from my vehicle’s front wheel arches to cut down on vertical lift. The car didn’t come with them originally so the team had to machine metal components in order to attach the flaps. Now I am certain that the flaps won’t come loose and can be replaced in the future without damage. My car feels more planted even at lower speeds and that makes me feel very safe indeed.

I consider these gentlemen friends. And I can’t say that about any other professional relationship.
If Integrity can’t help you, they will refer you to solid professionals who can.
My highest recommendation.


To Whom It May Concern:
My wife and I have known Duke for at least 13 years. We first met him when he worked with Toyota Specialties, and also had him work on our cars when he started his own business, Integrity Auto. We have had him work on both or our cars and those of our two daughters. In all of those years, he has given us good service, been reliable to have the work done when he said it would be, and we believe has done the work for a fair price.
He has shown his integrity and a good work ethic. When our daughters, who were just starting out, needed work on their cars, he would advise them what work absolutely needed to be done right away, and what could safely be delayed, to save them some money. He could easily have told them everything needed to be done immediately, costing our daughters more money. We have also trusted his work to refer other family members to his shop. We will continue to have Duke work on our cars, we trust him that much.

Sincerely, Steve and Sue

Background info:
Toyota service and repair specialists for Toyota Corolla and Toyota Camry.


LE KISHA M
Excellent work on my car and great customer service to me!


Dear Duke and Crew,

I just wanted to take a minute and drop you a note expressing my appreciation for the great job that you have done for me with my Toyota Corolla. I’ve spent a fair amount of time in repair shops with my cars, and I can honestly say that it is a relief to finally find someone who I can just give the car to and say “fix it”.
I have every confidence that when you give me an estimate on work it is accurate and precise and if a repair is needed, I am confident that the cost will be very competitive.
You may recall that I spoke to you of my work in real estate and how I work exclusively by referral. A major service offering to my clients is my Referral Directory, a collection of service providers that provide excellent service in their fields. As a thank you, and in recognition of your high standards, I am including Integrity Auto in our automotive repair category.

Sincerely,
Derek

Background info:
Toyota service and repair specialists for Toyota Corolla.


LEROY & FAY J
I’d recommend them to anyone who wants a job done right. I’ve been going for several years and have no complaints.


To Whom It May Concern:

I have been an Integrity Auto customer for the last 7 years. From the beginning, I have been very impressed by both the customer service and quality of work. Duke is articulate when communicating what needs to be done and why, and he goes out of his way to make sure I understand. He also makes sure that I have either a firm quote or a reasonable estimate of the charges.

Further, Duke is not one to oversell work. In fact, on at least a couple of occasions, he has persuaded me to delay or skip altogether work that he could easily have convinced me to have done.
I am equally satisfied with the quality of repairs I’ve received at Integrity Auto. I can’t recall ever having a return visit due to poorly performed repairs. Moreover, I have never experienced unauthorized additional work being performed or charges appreciably higher than what I anticipated.
On those rare occasions when significant unanticipated work becomes necessary, Duke will always call and discuss the situation with me before proceeding.

In one sense, it has not been easy for me to continue my relationship with Duke and Integrity Auto. I live in Southwest Portland, and his shop is in outer Southeast Portland, a 12-mile drive. But, any inconvenience this presents is more than outweighed by the positive experience of being an Integrity Auto customer.

Sincerely,
Jeff

Background info:
Toyota service and repair specialists for Toyota Celica.


To Whom It May Concern:
This is a letter of highest recommendation and endorsement of Integrity Auto, their work, their honesty, and their integrity.

We have been taking our Toyota Previa to Integrity Auto since about 1997.
From the start, we were impressed with their knowledge, ability to explain problems, the options for choosing different levels of service, the cleanliness of the shop, and the efficiency of the turn around time.
We have had several repairs done, large and small, and have been pleased with all of them. If we have had concerns, they have been addressed.

We have always had Toyotas and Volvos and have visited a variety of repair shops around East Portland trying to find a fit for ourselves.

I have been to several other shops where I wasn’t sure I could trust the repair people, or I didn’t understand their explanation of a problem, or I felt we were charged exorbitant fees. I have had none of these sentiments at Integrity Auto, which is why we have continued to return for all of our repair needs in the past seven years, despite the fact that it is not so close to our house.

I would recommend them to anybody without hesitation.
Thank you,
Jinx

Background info:
Toyota service and repair specialists for Toyota Previa.


JOHN & PORTIA Y
Good services and great staff.


To Whom It May Concern:

On behalf of Integrity Auto-Independent Toyota Specialists, I am offering a letter of highest recommendation for outstanding service as a satisfied customer. Three years ago I came to Integrity Auto because I was looking for a reliable an honest auto mechanic who specifically serviced Toyota vehicles. In my experience Duke and his team of mechanics have always lived up to their motto “Toyotas serviced with an unusual level of personal concern and professionalism….”

I own a 1999 Corolla and my husband owns a 1999 Camry. The work done on both our cars by Integrity Auto has always been communicated and cleared with us before the work is done.
Integrity Auto has always honored the price quoted to us and sometimes the final bill is less than expected. They go out of their way to get the repairs done and to save us money.
Integrity Auto repairs my car in a timely fashion and my car is returned to me as clean as I left it.

Integrity Auto lives up to its name. As long as I own a Toyota, they will continue to have my business.

Sincerely,
Robin

Background info:
Toyota service and repair specialists for Toyota Corolla.


RICK V
Always great service by friendly people.


To Whom It Concerns:
I have dealt with Integrity Auto from their initial opening, and I also had car repairs performed by Duke when he was with Specialty Auto. Throughout all these years, Duke has always been honest and trustworthy. I have recommended his business to many people, and everyone told me that they appreciated finding someone who was competent and fair with the cost of auto maintenance. I will always keep a Toyota because Duke is a man I completely trust.

Sincerely yours,
Shirley

Background info:
Toyota service and repair specialists for Toyota Camry.


TODD M
I trust Integrity Auto.
These four words are profound because I don’t trust some members of my own family. Duke, Bob and company are great people who selected the name of their business well. They listen. They don’t recommend unnecessary repairs. A great recent example is when I got a checkup from another company that recommended over $3000 of unnecessary repairs, including shocks and struts that had been replaced only a couple of years ago. I took my Camry to Integrity and we replaced a cabin air filter for $75. Everything else checked out.

You will save money here and retain peace of mind. Integrity’s mechanics will patiently explain to you what should be done now, and what might be smart to fix in the future. Their warranty is better than you’ll find most anywhere else. They stand behind what they do. I have brought three Toyotas here and they are all the better for it, including an older sports car which isn’t easy to work on or get parts for. Anywhere else I would have been taken for a ride.
My highest recommendation.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Todd, what a pleasure it’s been to work for you. Thank you. And thank you for your kind words as well.


To Whom It May Concern:
We have been customers of Integrity Auto since March of 2001. We had originally come to them because we were looking for an auto shop that dealt fairly with the customers, who were honest, and who did the needed work with a high level of skill. We have never been disappointed. The prices they have quoted to us have been the prices we paid, and if more work was needed than originally anticipated, they always called us before going ahead with the necessary repair.
On October 21st, 2004, we brought our car in for a timing belt replacement. We were told at the outset that after going in, other things related to the timing belt might be found to need replacement.

These other items were explained to us, with the repair costs quoted if they were defective. As it turned out, only the timing belt was needed, so the cost to us was the lowest price given up front.

In the years we have been customers of Integrity Auto, we have never once found them to be anything but consistently honest with a high level of skill in any repairs they have done. All prices have been quoted up front, have been adhered to, and no extra work has been performed without our prior knowledge and permission.

Thank you for your attention.
Sincerely,
Anne

Background info:
Toyota service and repair specialists for 1992 Toyota Camry.
Anne and her husband have been bringing their Toyota Camry in here for 12 years now. I always feel a mix of humility and gratitude in response to the people who have allowed us to work on their Toyota’s and have continued to do so for years on end, sometimes through multiple vehicles and sometimes through couple of generations.


STEWART & ANDREA D
Prompt professional service!


To Whom It May Concern:
For the past seven or so years, I have taken my 1992 Toyota Previa to Integrity Auto for all maintenance and repairs as needed. I have always been impressed with the timely manner in which the maintenance and repairs were made. Each time, before any work was done, I was given a written description of the repairs needed and an estimate of the cost for parts and labor. At that time, Duke would take the time to verbally explain what needed to be done, the best method of doing the needed work, and the associated cost.
While doing the agreed upon work, if there was ever anything discovered that would need possible future repair, Duke would let me know when I picked up my vehicle. If it would be a type of repair that could wait until another maintenance date without jeopardizing my safety, he would recommend that we keep it in mind. By the same token, if he discovered something that needed more immediate attention, he would call and let me know and allow me to make the decision. In all the years that Duke and Integrity Auto worked on my vehicle, I have never felt that I had been taken advantage of or encouraged to do repair work that was not of a necessary nature.
Both of my children, when they owned Toyotas, always had Integrity Auto take care of their needs; even while they were away at college they would schedule the needed work while they were home because they trusted Duke and Integrity Auto’s mechanics.

In fact, after having my last safety inspection and oil change, and air conditioner recharged and paying my bill, I received a letter within a couple of days with a refund/credit to my charge card because of an error in calculation. I would never have known that an overcharge had accidentally occurred, except they took care of it immediately because of their honesty and integrity. Hence the name: Integrity Auto.
Recently I purchased a different make of vehicle. Before I made such a decision, I went to talk with Duke about the maintenance record for the newer Toyota Sienna. I respect Duke’s honesty regarding some to the maintenance problems I could expect. In fact, I even asked if he would consider becoming an authorized mechanic for the new make of vehicle I decided to purchase, so I would be comforted with the knowledge that I had a mechanic I trusted. Of course, no deal, and he is still the best Toyota mechanic around. I never hesitate to recommend him to anyone needing service for their Toyota vehicles.

Sincerely,
Beverly

Background info:
Toyota service and repair specialists 1992 Previa and Tercel.

Beverly was a great person to work for. She was our 78th customer and we worked on her Toyota Previa for 7 years. Eventually a family member’s medical needs required her to buy a non-Toyota. I always feel a sense of loss when people we like move out of our circle of contact.


TODD M
Duke, Bob and company at Integrity Auto have consistently hit the ball out of the park for me ever since I approached them for assistance in the ongoing restoration of my 1991 Toyota MR2 Turbo. They’ve changed all of the fluids, rebuilt the brakes, swapped out rubber bushings, tackled my leaky air conditioning and replaced the compressor (this most recent visit), changed the antenna, removed the engine (as you do often working on midengine cars) and partially dismantled the turbo to access other equipment, swapped out power steering components and so much, much more.
Integrity gave me a great reference to an auto body shop when someone T-boned me. Integrity has its own convenient towing service which I haven’t used yet since I belong to AAA. I also take my Camry to them. At every turn they are professional, with an upbeat good-humored can-do attitude and realistic expectations of their capabilities. The staff explain why they are doing things and patiently listen to my armchair clean-fingernailed commentary on what might be done to my vehicle or what might be wrong with it even as they make it clear what’s really up and what they’ll be doing to fix it.

Integrity Auto cares, and they take on stuff that other shops won’t touch–within reason and parts availability, of course. I trust them–and I don’t trust anybody, from clergy to politicians to medical personnel. I’m so glad that I bought a Toyota, and I’m proud to say that Integity Auto is the best and the ONLY shop that I would ever recommend to anyone.

Gentlemen, I salute you.


Dear Duke,
Your choice of “Integrity” for the name of your firm is perfect.

Integrity Auto provides a higher level of personal and conscientious service than anyone else we’ve worked with.
You, Brian, and your team of mechanics:
“Always provide and accurate estimate of costs
“Alert us if there is any change in the estimate
“Identify and suggest additional repairs to help keep our vehicle safe and reliable, but make it very clear whether those repairs need to be made immediately or at a future scheduled service
“Guarantee that your repairs and parts will work as you describe and then exhibit a willingness to take any further steps required to make sure we’re happy with the vehicle

Thanks, Duke, for keeping our Landcruiser in perfect condition and for the great service Integrity Auto provides.
Dennis

Background info:
Toyota service and repair specialists for Landcruisers
Dennis has been coming to Integrity Auto to service and repair his Toyota Landcruiser for years now. We’re grateful for the long-term connection, and grateful for his positive review above.


NEVA H
Bob is so sweet. I never feel like I am getting fleeced when I take my car in for repairs. Great people!


To Whom It May Concern:
I am writing this letter to attest to the ethics and integrity of Duke Bishop and the other mechanics at Integrity Auto. I first became a customer of Integrity Auto years ago when I moved here from New Jersey.
Duke and his mechanics impressed me from my first visit with their respect for me as a customer and their professionalism of their work. They always write up the service clearly and walk me though the procedures before I sign off on the work they intend to do.

They have always consulted with me before doing further work and have given me accurate estimates of the cost. The one time a problem was not fixed with the first repair, there was no question that Integrity Auto would make the repair a second time free of charge. (I did not have to ask.) I have complete faith in the honesty of everyone at Integrity auto and would recommend them to anyone who has a Toyota in need of repair.

Sincerely,
Elizabeth

Background info:
Toyota service and repair specialists for Toyota Camry.

Elizabeth has been coming to Integrity Auto for service and repairs on her Toyota Camry since 2001 now. It’s been a pleasure to enjoy the long-term business connection and sense of friendship that develops over the years


Anonymous
i took my lexus there for a squeeking and a quacking noise. the onwer looked at it than his machanic checked it out and said that it was the belt tentioning. they charge me almost 1k to fixed it. after my car was fixed, the squeeking noise never went away. I ook my car back and the machanic said he didnt hear the sqeeking noise before but the owner said he did. the machanic then think its the ac compressor and cluch and if i want to fix that, it would be another $1350. customer service was ok, bad diagnose and i would not go there agiain. Price was also high.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you so much for touching back as you have. Clearly you are disappointed, and we share your disappointment. Nobody likes to pay money and only get minimal results, and we don’t like to do work that people feel has little or no value. We would be happy to refund you any amount that you think fair, if that’s what you want to do — keeping in mind that the quacking noise was reduced with the new belt tensioner. My only request is that I would like for my entire shop, along with myself, to have one more look at your vehicle. If instead of a refund you would like us to complete the repair of whatever we find, we would be happy to complete the repair at no labor charge to you. We would like it best if you leave with a repaired car when we’re done, but whether you have us do the work or not, my goal here is for you to feel that you’ve been treated fairly.


To Whom It May Concern:
I am writing to provide a character reference for Mr. Duke Bishop, owner of Integrity Auto. Mr. Bishop provided assistance to me in connection with a major transmission problem with my 2000 Toyota Tundra.
Initially, it appeared as though the problem was going to cost me over $3000 to repair, because the factory warranty had expired. Mr. Bishop went the extra mile for me and called the service department at a few Toyota dealerships here in the Portland area.

I eventually made contact with the manufacturer though a phone number obtained by Mr. Bishop and the entire problem was resolved at no cost to me under warranty through the service department at a dealership.
Mr. Bishop did not profit from the situation because all of the warranty repair work had to be performed at a factory authorized dealership. I found it very refreshing that Mr. Bishop actually sent me in a direction that he knew would result in his shop losing a major repair job.

It was obvious to me that his business ethics were such that helping a fellow human being had a much higher importance than lining his own pockets at the expense of one of his customers.
All of the initial diagnostic charges I incurred with Mr. Bishop were authorized, and he explained everything to me up front. I will not hesitate to return to Integrity Auto to have further service and repairs done on my Toyota. Similarly,

I will recommend Mr. Bishop’s shop to anyone I know who owns a Toyota automobile. Mr. Bishop has earned a loyal customer, because his honesty saved me over $3000.

Sincerely,
Kevin

Background info:
Toyota service and repair specialists for 2000 Toyota Tundra

Kevin’s 2000 Toyota Tundra’s transmission would have still been covered under warranty by the time factor, but at 61,856 miles, was just over warranty by miles. Sometimes Toyota will still cover something that’s just past warranty as an act of goodwill. It seemed worth a try to me, and I was pleased for Kevin that it worked out well for him.


MELANIE F
Excellent service. Very thorough assessment of an aging truck.


To Whom It May Concern:
I have been a customer of Duke’s for at least 21 years. I first met him when he worked at another Toyota specialty shop. He was able to move out on his own and since then I have been going to his shop-Integrity Auto, Independent Toyota Specialists. I have owned a 1984 Camry, 1995 Camry, a 2000 Rav4, and now a 2010 Highlander since I’ve met Duke.
Duke is the most honest businessman that I have ever met. Duke always gives a dollar estimate and if he finds another problem he calls to make sure it is ok to do the repair. Duke does not look for a problem to make the customer spend more money. I believe he treats his customers’ cars just like he treats his own. He does what is necessary and makes recommendations when he sees the need. He takes excellent care of the cars he works on.

Before I met Duke I had gone to two different Toyota dealerships in Portland. Being a single woman I always felt like the found something wrong every time I took the car in even just for an oil change. It seemed like every time I went in they found another problem to make me spend more money. I never knew if they were telling the truth or not. Duke lets you know what maintenance should be done at different mileage times and that is what he does. There are never any surprises or a large monetary difference from what he originally told you.

Duke’s shop is always tidy and clean and the other people that work with him are polite and friendly. When Duke says your car is going to be done at a certain time, it is. He calls and lets you know your car is ready to be picked up. I know some people who drive quite a distance to let Duke work on their car because he does such a good job; even though it is out of their way, it’s worth it. When you refer a friend to duke he always sends a thank you card letting me know he appreciates the referral. I have never heard anyone say they were not totally happy with the service that Duke and his employees provide.

Mary

Background info:
1984 Toyota Camry 1995 Toyota Camry; 2000 Toyota Rav4; 2010 Toyota Highlander

Mary is wonderful person who has been coming to Integrity Auto to have her Toyotas serviced and repaired since we first opened in late 1997. I first met her when I worked for another Toyota specialist service and repair shop. When I left to open Integrity Auto, she tracked me down and became one of my first customers. She’s had a 1984 Toyota Camry, a 1994 Toyota Camry, a 2000 Toyota Rav4, and now a 2010 Toyota Highlander. I’ve always felt privileged to be able to serve her and the network of her friends that she’s introduced us to over the years.


Anonymous
Great service as always


Dear Duke,
You asked me whether I would be willing to write a letter recommending the services of Integrity Auto as a regular customer. This is that letter.
Integrity Auto (“Integrity”) has serviced our 1993 Toyota Corolla since we bought it used in 1995 or 1996. Integrity’s service has never been less than good, and is usually outstanding. From routine oil changes to substantive maintenance and repairs, Integrity has performed with honesty and reliability in a courteous and helpful manner. I recommend their services to others driving Toyotas whenever I get the chance.

Among other hallmarks, I can rely on Integrity:
” To assess and discuss what maintenance or repair services are necessary;
” To tell me when services can or should be delayed;
” Not to perform services not requested or warranted;
” To provide accurate and reasonable estimates up front;
” To inform me promptly if other services are necessary and not to perform them without additional authorization; and
” To complete the work within the timeframe discussed.

As someone with very little mechanical aptitude or interest, I have a near-pathological dread of being taken by an unscrupulous mechanic out for a fast buck. I have found that Integrity performs its services honestly and charges fairly. Integrity seeks the most reasonable solution, not the most expensive. Of particular importance is Integrity’s consistent practice of performing only those services that are necessary or appropriate.

I chose a Toyota because of its reputation for reliability. I am pleased to say that I have found the same reliability, along with unmistakable honesty, in Integrity Auto. It would be difficult to find a more aptly named company.
Duke, you have not offered, nor would I accept, any compensation for this letter, whether in cash, trade, or services. Good grief-you didn’t even offer me a cookie.

Sincerely yours,
Al

Background info:
Toyota service and repair specialists for Toyota Corolla.


JEFF & MINDY E
Bob was very helpful, flexible, and very informative in helping me decide whether or not a used vehicle he assessed was a wise use of our money!


To Whom It May Concern:
During the past fifteen years I have been privileged to have all of my family vehicles serviced by Duke Bishop and his employees. This has involved four family vehicles over this period of time
All of my diagnostic work, repairs, and advice concerning these vehicles have been handled with responsibility, courtesy, concern for my needs and questions and punctuality. Numerous times my initial suspicions or perceptions of a problem were corrected with Duke’s careful and insightful diagnosis. The result was a consistent pattern of thoroughly explaining the options I had in correcting the problem, accurate estimates of costs for each option, and leaving the choice to me as a customer.

Sometimes the need was incidental and the work was promptly dispatched with no charge to me.
At no time in this long history of having Duke as our vehicle mechanic have I ever been left with questions concerning his personal integrity or the quality of the workmanship with our vehicles.

The name of his business is reflected in that which is offered to the customers he serves. I have recommended him to at least 10-12 friends of mine who were looking for a reliable mechanic.
I am pleased to affirm his work and character.

Sincerely
Bob

Background info:
Toyota service and repair specialists for Toyota Camry and Toyota Tacoma.


MARIA R
They were knowledgeable and willing to share that knowledge. Honest about their pricing and services. And the services were done efficiently. Really understanding when my credit card had an issue.


To Whom It May Concern:
I have been a customer of Integrity Auto since 1999. I found them by looking in the phone book for a reliable place to take my Toyota Camry for servicing.
Today, I am still driving the same car and it has been maintained and serviced by Integrity Auto only. They are always honest and trustworthy to deal with and I will not take my car to anyone else. In fact, I drive several miles out of my way to go to their shop.

My husband and I just purchased a used Lexus and are already planning to have this car maintained and serviced by integrity.

Sincerely,
Charlene

Background info:
Toyota service and repair specialists for Toyota Camry.


LIZ M
Wonderful service as always. The work is done quickly and well.


To Whom It May Concern:
I have been asked to give a reference for Integrity Auto as to their automobile competence and overall professionalism.
I’ve had the opportunity to deal with Duke and his staff, roughly three times in the last year. Though from my perspective, auto repair is similar to tooth extraction, Integrity Auto has done an outstanding job from start-to-finish in explaining my vehicle’s problems, correcting the problems, and when necessary, taking a different course of action to correct the problems. When possible, costs were explained to me and seemed reasonable.

I would and have recommended them to other people.

Jack

Background info:
Toyota service and repair specialists for Toyota Tundra.


BRYAN G
They were easy to work with, and they did the work for the price quoted in the time frame that I asked them to do it.


My truck needed some electrical repair work. I made a few calls to various repair shops and their quotes made me feel ill, but I really needed my truck to work, A.S.A.P. Lucky for me a friend stopped by and told me to call Integrity Auto. They repaired my truck that same day and for far less then what I was quoted by other repair shops. I have continued to use Integrity for over 20+ years for all my trucks needs and they have consistently saved me money and my truck works like brand new. Duke Bishop takes honest ethics to a whole new level

Thanks Integrity Auto.

Kelly Burbank

Background info:
Toyota service and repair specialists for Toyota 4wd Pickup Truck with 22RE engine.


JAN R
Timely, reliable, friendly service and of course, Integrity!


To Whom It May Concern:
I have been a customer of Duke Bishop’s Integrity Auto, located on 539 SE 122nd Ave. Up until December of 2001, I owned a 1986 Toyota Van, which Duke serviced for me on a number of occasions. I found his service to be just as his business name represents, one of integrity. He would examine my vehicle, provide me an estimate of what it would cost to fix any problems that he found and perform the service at my request. The service he provided was always successful in returning my vehicle to good driving condition and during the time that I owned this vehicle, I never had any reason to take it back for any of the repair work performed. In 2002, I gave my Toyota Van to a lady friend of mine who has continued to use Integrity Auto without complaint. This vehicle still operates thanks to the repair work done thus far.

Respectfully,
Lloyd

Background info:
Toyota service and repair specialists for Toyota Van.


HELEN K
The name of this business says it all ….INTEGRITY ! Look no further if you own a Lexus, Toyota or Scion. You will save money over going to a dealership for repair and Integrity also has honesty and will only recommend what your vehicle really needs.


To Whom It May Concern:
My name is Marge, and I’ve been a customer of Integrity Auto for over six years. I came to Integrity Auto because another well-known company was less than honest with me in my auto repair. I am very cautious with business people that I deal with.

When I first came to Duke’s place he informed me of some repairs that may be needed at a certain time but did not pressure me in any way to get these repairs done. He was and has always been up-front and honest as well as sensitive to what my pocketbook can afford.
I can ask him what the consequences of not taking any action and he never exaggerates the problem just so he can get me to have work done. He even helps me out by letting me know what I can do to keep my car running smoothly on a limited budget. When he knows of a place that will do routine work for less he even shares this information with me. Yet, he is attentive to what repairs should be done and shares this with me and always allows me to decide when to have them completed.

When he does repairs on my car they are always done well. I have never had a complaint about his work.
Most recently I had some struts that had been put in by another company several years ago. Duke noted that this area was leaking oil. He was willing to give me a print out of the repairs that needed fixing so I could take it back to the company that did the work in order to prove there was a problem. This saved me several hundred dollars.
Another aspect I like about working with Integrity Auto is that Duke will call me personally to discuss the options for repair very consistently before going ahead and doing the repairs. The estimates are always within the ballpark figure he had quoted me over the phone.

I stay with Integrity Auto and recommend him to my friends because he is a very trustworthy and honorable professional. The name of his company is very consistent with the honest and caring manner in which he interacts with his customers every day. I would never have any concerns about my business dealings with him.

Yours truly,
Marge

Background info:
Toyota service and repair specialists for Toyota Corolla and Toyota Rav4.


NATHAN R
Honest straight forward diagnosis, quick completion, hassle free, thanks for your help Integrity auto.


Note: The following is one of those letters described at the outset that involves an error on our part.

To Whom It May Concern:
I became a client of Integrity Auto 2 years ago. At that time I was looking for a lower cost alternative to the dealership repair shop where I had always taken my Toyotas. I asked my mechanic at the dealer where I had been going if he knew anything about Integrity Auto and if he thought they were honest and reliable. He stated he had worked with Duke before Duke started Integrity Auto and assured me he was a highly skilled mechanic in whom I could place my complete trust.

And so I took my car into Integrity Auto for a brake job. They noted cracking of the CV boots at the front axle and recommended their replacement. I consented and the next day went in and picked up my car. About two miles later my car seemed to go into “permanent neutral” and would not move. Integrity had a tow truck there in minutes for me. They then inspected my van at the shop and determined that it was their fault. They had made an error in reassembling while replacing the CV boots. They repaired the problem without charge.
Since then the have performed both routine maintenance and major repairs including replacing my transmission and have done excellent work.

I feel this is an example of their honesty. They could have told me anything to avoid admitting their error and at the same time “taken me” for additional costs in phony repairs. But I think there is a reason Duke chose to name his business “Integrity Auto”. My impression of his character is that at the end of the day, he wants to feel good about what he does for a living and honesty is central to that aim.

Sincerely,
Robert

Background info:
Toyota service and repair specialists for Toyota Alltrac Previa.


AARON R
Great people, great service, great work.


To Whom It May Concern:
I have been a satisfied customer of Integrity Auto for over two years and had several repairs done by Duke and his crew. I found his prices very competitive. I appreciated Duke’s thoroughness in understanding the problem of my Toyota pick-up and the options he offered in planning a logical course of action. He never leaped to conclusions. In every case he went over the work order with me and explained it completely until both he and I were satisfied that I understood what repairs were to be done. He also explained to me that if “other things” came to his attention he would call me before working on a new problem. If “other things” did come up, he would explain these to me and make recommendations and explain options. He did only the work I authorized him to do. Each and every time I found the billing to be accurate and straightforward.
As long as I own a Toyota, I will use Duke and Integrity Auto as my repair shop.

Stephen

Background info:
Toyota service and repair specialists for Toyota Pickup Truck.


RICK V
Duke and Bob are always friendly and honest.


To Whom It May Concern:
I have been taking my cars to Integrity Auto for four years. Mr. Bishop and his employees, both in the office and in the shop, have been dependable, professional, competent, and trustworthy.
The services Integrity Auto has provided have ranged from routine maintenance to major engine and transmission work. All of the work they have done for me has been thoroughly discussed before it has been started. The cost has always been agreed upon, both verbally and in writing, before any actual work has been started.

In all the years I have been taking my cars to Integrity Auto I cannot recall a single exception to the above descriptions of their procedures. I trust these people completely. The name of the company says it all.

Sincerely, Charles

Background info:
Toyota service and repair specialists for Lexus RX300 and Toyota 4Runner.


CONNIE A
Explains what needs to addressed now and wait repairs can wait to make it affordable


Dear Integrity Auto,
After a bit of sleuthing-with the help of the Better Business Bureau-I chose to bring my Toyota to you for servicing, as your shop had earned a flawless record with the BBB. May I say that my own experience confirms that Integrity Auto is aptly named: I have been much impressed at every turn in my dealings with your staff. In terms of service and courtesy, every detail of the work to be performed on my vehicle was patiently and thoroughly explained. And underlying all was the distinct impression that the good people at Integrity Auto truly intended to earn my trust.
Point of fact: one service item I expected would need to be performed on my vehicle I was told was unnecessary, thanks to some candid counsel at your shop.

I can’t recollect the last time an auto repair shop actually encouraged me to keep my money in my wallet! Honesty, quality & timeliness of repair, good communication, a clean, accommodating waiting area-Integrity Auto has it all!

David

Background info:
Toyota service and repair specialists for Toyota Corolla and Toyota 4Runner.


JOOIM Y
Driving my car feels much better after Integrity. Thanks!


To Whom It May Concern:
The purpose of this letter is to communicate my professional opinion of the service that has been provided to my family and me by Integrity Auto in Portland. For over four years we have enjoyed remarkable service from Duke and his employees at Integrity Auto. We have brought our vehicles to Integrity Auto for both general maintenance and emergency repair and have received repeated excellent customer service and high quality auto care. In my opinion, Integrity Auto employees present an honesty and friendliness rare in the auto repair industry. They truly live up to the business name.

Sincerely,
Ericka, Civil Engineer

Background info:
Toyota service and repair specialists for Toyota Tercel, Toyota Corolla, and Toyota Rav4.


SHARON A
Always friendly, courteous, on time and very easy to work with.
I always enjoy bringing my car to Integrity Auto!

Thank you,
Sharon Amestoy


To Whom It May Concern:
I have known Duke for twenty-five years in a personal and professional relationship. He is a man of highest integrity and I would trust him with any of my personal affairs and find him absolutely trustworthy. I am confident and happy to recommend Duke.

Sincerely,
Greg

Background info:
Toyota service and repair specialists for Toyota Pickup Truck with 22RE engine


TAYLOR C
Integrity helped fix my sons trunk without breaking the bank account. Also did a complimentary inspection so we can plan for future repairs. Bob, at the front desk was very courteous, and helped us prioritize future repairs with Integrity Auto.
Thank you for helping us!

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you .


Duke, Brian, and all,I would like to express my appreciation of your company with the service I have received over the past four-to-five years. I was referred by a friend/co-worker and didn’t realize how thankful I would be.
You have taken care of my Camry, performing everything from general maintenance to major repairs at a price I could afford. Your company has excellent customer service and I appreciate your honest opinion. Your staff makes me feel comfortable knowing you’re taking care of my car and that you’re not just taking my money for unnecessary service.

I have never doubted your service and prices. I appreciate the fact that you have never performed any unauthorized services on my car. Thank you for keeping my car running, hopefully, for may years to come.

Gwen

Background info:
Toyota service and repair specialists for Toyota Camry.


Anonymousv
Great service, communication and experience!


Note: The following is one of those letters described at the outset that involves an error on our part.

To Whom It May Concern:
I have known Duke at Integrity Auto for approximately five years. He has taken good care of my aging truck over the years, and has done so in a prompt, professional, and attentive manner. I always felt confident that when my truck needed work, he would handle the repairs quickly and fairly.
This spring I needed a lot of work on my truck, including replacement of the timing chain. After the repairs, I drove from Oregon to Arizona and my truck began leaking oil. I called Integrity Auto from the road and was reassured that my truck would make it back to Portland. When I arrived back, they diagnosed a problem with the head gasket, an expensive problem to fix. Duke decided that his staff should have spotted the problem when they worked on the truck before I left. He immediately offered to repair the problem at no charge to me. This kind of responsibility allows me to have a solid sense of customer loyalty whenever I have trouble with my car. I have no hesitation whatsoever about dealing with a business owner with such an ethical approach to earning my business.

I received consistent personal service when I did business with Integrity Auto. When I waited in the library near the shop for work to be completed, Duke would look for me if there was something about the work that he thought I needed to know. He would supply coupons for free beverages at a local restaurant while I waited. If he had to keep my truck overnight, he would make a loaner vehicle available to me if I needed it. He always contacted me during the repairs to explain what was going on if he found additional problems, making sure that he had my authorization before he continued with the repair.

I have learned over the last five tears to trust Duke and Integrity Auto with all my truck’s repairs. I knew that I would receive courteous, reliable, honest service, qualities that are in short supply these days. I moved to Arizona last week, and hope that I can find a car repair business here in Phoenix that compares with Integrity Auto. It’s going to be difficult because Duke has set such a high standard.

Sincerely,
Kate

(Note from Integrity: In the above situation that Kate described, there’s no question in my mind that we should have spotted the problem with the head gasket during the first repair. Perhaps of equal importance, if we had caught it during the first repair, it would have added very little to the cost of the repairs that we were already doing at that time, and would not have cost her the extra inconvenience of a return visit. These three factors taken as a group made me especially want to be the one that bore the cost of the final repair.)

Background info:
Toyota service and repair specialists for Toyota Pickup Truck with 22RE engine.


MARK M
Always professional, friendly, never try to sell you more than you need. Work is done in a timely manner and for a reasonable price. I have been taking my 2008 4Runner there for 4 four years and wouldn’t go anywhere else. They always explain what is going on when there is a need for repairs and really know Toyotas. The detail they give me about my vehicle and why it needs whatever it needs is always very in depth and spot on. They are the local “Click and Clack”. Duke, Bob and the guys in back are the best and they truly live up to the name of the company.


To Whom It May Concern:
I am a longtime customer of Integrity Auto and am writing this letter as an indication of support for Duke and his business. In each and every service I received, Duke and his staff provided a clear and honest explanation of the issues with both my vehicles. They also were consistently accurate with their initial estimates of cost. In each service event, the charges I incurred were always very close to what they quoted.

Again, I support Integrity Auto because of the excellent service they have provided on both my vehicles and their competitive service costs in the greater Portland metropolitan area.

Best regards,
Kedrich

Background info:
Toyota service and repair specialists for Toyota Sienna and Toyota Camry.


SUZANNE & BOB E
Friendly, efficient, honest, reasonably priced. What more could you ask for?


To Whom It May Concern:
We have been using Integrity Auto Toyota Specialists since Duke left the shop he was working at and set up his own shop at 122nd and Stark. In the time that we have been going to Integrity Auto for service and repairs we have never been unhappy or surprised with the service, work, or final cost.

We replaced our Toyota with another. Part of the final decision for the purchase of our automobile was whom we could take it to for any mechanical problems and routine service. Duke has, for example, advised us against maintenance that we were pursuing because it was unnecessary at that time. We appreciate his honesty.
I have no problems recommending Integrity Auto Toyota Specialists to any of my friends and have in fact done so. We don’t lightly make recommendations unless we feel they are worthy of our trust, and we feel Integrity Auto has earned that trust.

Sincerely,
Larry and Leone

Background info:
Toyota service and repair specialists for Toyota Camry and Toyota Corolla GTS.


Anonymous
The folks at Integrity, Bob in particular, always give me top quality advice and service at a very reasonable price. I never doubt their honesty or that they have my interest at heart!


To Whom It May Concern:
I have been a customer of Duke’s for the past fifteen years. I began going to Duke when he worked at another shop on Glisan Street, and followed him when he started Integrity Auto.
Duke has serviced our 1980 Celica, 1988 Toyota Van, 1990 Tercel, 1995 Corolla, 1996 Camry, and currently is servicing our 1998 Rav4. When Duke quotes an amount for the work to be done, you can always count on the dollar amount to be what he has quoted. He never has done anything extra on any of the cars without checking first. This has never happened while I have been going to Duke. Whenever I call for an appointment, he gets me in as fast as possible, and when he says the car will be done at a certain time, it is. He always calls to let me know when the car is done, especially if the work is done earlier than expected.

I have referred at least five different people to Duke and they have always thanked me for sending them to such an honest person. His work speaks for himself.

Sincerely,
Molly

Background info:
Toyota service and repair specialists for Toyota Van, Toyota Tercel, Toyota Corolla, Toyota Camry, and Toyota Rav4.


MARK H
Good job as usual!


To Whom It May Concern:
We are writing this letter to commend Integrity Auto. Integrity Auto is a reputable, honest and professional place of business.

For many years we have had our automobiles serviced by Integrity Auto. Our son also has automotive repairs performed by them. We have always found the employees of Integrity to be honest, reliable and professionally qualified to diagnose and correct any automotive problems we have encountered. Integrity Auto has never misled or misinformed us regarding necessary automotive repairs. They have never performed repairs on our vehicles that were not discussed beforehand and authorized. We have never been charged more for any repair than what was pre-authorized.

The employees of Integrity Auto exemplify the name of their business: Integrity. Without qualification we recommend the professional, honest services of Integrity Auto to anyone needing automotive repairs.

Very truly yours,
Warren & Bonnie

Background info:
Toyota service and repair specialists for Toyota Corolla and Toyota Pickup Truck with 22RE engine.


RICK V
Always great service without pressure and referrals for service they don’t do.


To Whom It May Concern:
My name is Andree, and I am writing to provide information regarding my past experience in working with Integrity Auto.
I moved to Oregon in the fall of 2001 and by the spring of 2002 it was clearly time for me to find a trustworthy facility to do maintenance on my car. As opposed to just scanning the phone book for a shop, I felt that I would get real feedback, whether good or bad, by asking people that I knew and trusted.
It was a co-worker of mine at the time, Kris from which I received the strongest opinion. She raved about the shop that she had been going to for years.

She said that they always gave her a fair quote, they were very personable, did the work in a timely manner and almost always came under their original quoted price once the work was completed. That was precisely the experience that I was after so, with the contact information she provided, I sat down and promptly called Integrity Auto.
Even in this first call I was beginning to be impressed. Duke, the owner of the shop, asked a lot of appropriate questions, discussed with me what he felt was the right course of action in terms of dealing with my car’s problem, and really took his time. I didn’t feel rushed and definitely felt confident in his knowledge. I was allowed to speak directly to the owner after all, and that doesn’t happen often. Their Southeast Portland location was the only real inconvenience as I live very Northeast, but they made it worth the commute.

Integrity Auto was exactly what had been described. They were ready for me when I arrived and were very helpful. They seemed to genuinely enjoy each other, a good sign when working with any establishment where communication is very important and they sincerely care about the environment in which they work. I found them to be a super clean shop where the rest of the staff was just as friendly to me as the owner who greeted me. After we went back over what it was that would be in need of repair, I left for the afternoon. That day I had arrived with a car loaded down with my folding table and supplies from a jewelry showing I had done a few days before. When I returned, we took the car out for a test drive to see how it felt and, after paying my bill that did come just under what I had been quoted, Duke insisted on helping me to reposition the items inside my car so that the table wasn’t aimed at the back of my head and my drive home would be safer. I was a little embarrassed but forever grateful. Integrity Auto went above and beyond my expectations from day one. I refer my friends to them and have kept them as my maintenance shop ever since.

Andree

Background info:
1996 Toyota Celica, testimonial video recommending Integrity Auto for Toyota service and repairs specialists.
Andree is another wonderful person to get to work for; it’s always a pleasure to see her walk in through the door when she comes in for service and repairs. You can see her in this video that she took part in on our behalf recommending our shop to other Toyota owners looking for Toyota service and repair specialists to give care to their vehicles


REBECCA L
I was referred to Integrity Auto by a friend who has been taking her vehicle to them for years. The online appointment system is incredibly convenient, and they got me in on my earliest suggested day. Even though the car needed a fair bit of maintenance, they managed to get it all done that day. Very helpful, and definitely going back there next time I need work done!


To Whom It May Concern:
We have been customers of Integrity Auto since March of 2001. We had originally come to them because we were looking for an auto shop that dealt fairly with the customers, who were honest, and who did the needed work with a high level of skill. We have never been disappointed. The prices they have quoted to us have been the prices we paid, and if more work was needed than originally anticipated, they always called us before going ahead with the necessary repair.
On October 21st, 2004, we brought our car in for a timing belt replacement. We were told at the outset that after going in, other things related to the timing belt might be found to need replacement.

These other items were explained to us, with the repair costs quoted if they were defective. As it turned out, only the timing belt was needed, so the cost to us was the lowest price given up front.

In the years we have been customers of Integrity Auto, we have never once found them to be anything but consistently honest with a high level of skill in any repairs they have done. All prices have been quoted up front, have been adhered to, and no extra work has been performed without our prior knowledge and permission.

Thank you for your attention.

Sincerely,
Anne

Background info:
Toyota service and repair specialists for 1992 Toyota Camry.

Anne and her husband have been bringing their Toyota Camry in here for 12 years now. I always feel a mix of humility and gratitude in response to the people who have allowed us to work on their Toyota’s and have continued to do so for years on end, sometimes through multiple vehicles and sometimes through couple of generations.


ALISSA G
Always trustworthy, friendly and quick to get the job done. Thankful to have found you.


Dear Duke,
I am writing this letter to pay a very long over due compliment to you and your staff at Integrity Auto. You may not remember, but I became a loyal customer of yours when I had my 1988 Toyota Camry towed into your shop after it broke down from a faulty timing belt installation at my former Toyota dealership.
During that first visit to your Toyota Specialists shop, I was very impressed with not only the work performed on my car, but I think what impressed me most was the caring, honesty and integrity in handling me as your customer. Since that first visit in 2000, I have added another 281,000 miles to my car and used your shop exclusively. I would like to point out that I live in Washington and drive 70 miles round trip to have my car serviced by you and your highly trained staff of mechanics. I don’t mind the drive and passing a few shops I had used previously because I know my car will be serviced correctly, the first time, and at a reasonable price.

The work completed last week was typical when you diagnosed an electrical problem, replaced worn seals that leaked oil (still the original engine and transmission) and replaced the brake pads. My Camry currently has over 408,000 miles registered on the odometer; about three times the mileage and use over any other automobile I’ve owned. I try and drive the “Old girl” with the age and respect she deserves, but I know it really comes down to the years of excellent service she’s received at Integrity Auto that keeps her on the road.

“Thank you” to everyone,

Sincerely,
Craig

Background info:
Toyota service and repair specialists for 1988 Toyota Camry, 1997 Camry, 2000 Camry, Toyota Hybrid Highlander, and 2008
Toyota Camry.

Craig had 408,000 miles on his Toyota Camry when he wrote the above letter. A few months later someone did an illegal u-turn, which resulted in his car getting totaled. He’s since had a couple other Camry’s and a Toyota Hybrid Highlander. He’s a professional photographer, specializing in birds and landscapes, and it’s always a pleasure to see some of his latest work when he comes in to have his current Toyota serviced.


ERIC K
Always great. Bob is a pleasure to deal with.


To Whom It May Concern:
I have been a customer of Integrity Auto for the past four years. I cannot say enough great things about the service I have received. Duke and his staff have always conducted themselves as professionals, with honesty and the utmost sincerity.

Duke has an impeccable memory for details! He always remembers details of previous repairs on my vehicle. Duke and his staff have always kept me well informed regarding repairs, and work has always been completed in a timely manner and at a competitive price.

I have referred family, friends, and customers from my workplace to Integrity Auto and always received raves about their experiences and the quality of the work done.

Sincerely
David

Background info:
1994 Toyota 4Runner service and repair specialist

David is a professional in the auto body business, so it feels especially good to receive these good words from him.


JEFF L
Always feel like the job gets down properly the 1st attempt and in a timely fashion. They are very accommodating and honest to tell you what needs to be done if anything and in a prioritized order from definite to “you can hold off on this with a time frame.”


My daughter lives in Tillamook, and I live in Gresham.

When her car needs repairs, I make the round trip to get it taken care of at Integrity Auto.
I do this because over the years they’ve earned my trust. Their name really fits.

Jack

Background info:
Toyota service and repair specialists servicing a 1986 Toyota Celica and 1998 Toyota Avalon and 4Runner.

Jack was one of our first customers. He was initially a customer who had me work on his Toyota 4Runner when I worked as an employee at another Toyota specialty service and repair shop. He followed me over when I opened up Integrity Auto and was a great source of encouragement, for which I’ll always be grateful.


JAN R
I always rely on the guys at Integrity to give me great advice and information.


Mr. Bishop,
I am writing to formally thank you for the years of trusted service that your automobile repair business has afforded my family.

Your team’s skilled care of our Toyota has been invaluable and most likely the reason that, after 150,000 miles, the car still performs like new. We find your operation at Integrity Auto to be consultative in nature, open and up-front on all potential expense scenarios, and competitively priced. The extra step you take to deliver exceptional customer service is a true distinguishing attribute between you and your competitors.

We have developed a strong sense of faith in your honest service, which is the key reason we drive the 20-some-odd miles from Lake Oswego to your shop in east Portland. We wish you success in the upcoming years.

Respectfully,
Jack

Background info:
1993 Toyota Camry service and repair specialists

Jack was here watching me answer the phones one day and commented that I should hire a receptionist to answer the phones.

Then, after a bit of conversation and further reflection he said, “I take that back. You have a very consultative approach to dealing with your customers, and it’s unlikely that you could simply hire a receptionist to have the substantive interactions that you offer people when they call looking for information as to how they can best proceed given their particular Toyota’s specific circumstances.” I like that phrase–a “consultative approach.” Up to that point I hadn’t thought to word it just so, but it immediately resonated and it’s always felt a good fit with our normal manner of interacting with people over their various service and repair needs.


KAREN N
I can count on Integrity Auto for all my repair needs. They are very good at problem solving and getting the best solution for the right price.


Duke & Gary are skillful, friendly, and honest. They return my car in a timely manner and they have the cleanest shop I’ve ever seen. It’s always a pleasant experience to do business with them.

James Klink

Background info:
Toyota service and repair specialists for 1975 Toyota Pickup Truck.

James is another customer who followed me over from the previous Toyota specialist service and repair shop for which I worked prior to opening Integrity Auto.


DEVIN & SHANNA T
Honest, friendly, and integrous. Been taking our vehicles here for years and always appreciate they’re excellent work and assessments.


To Integrity Auto:
I am writing this letter to thank you for all the years of wonderful service from you and your team.
I have been more than pleased with the consistency of your work and the reasonable and honest prices you charge. I have appreciated the friendly, courteous service you provide and the professional way your business is run.

It’s comforting to that my car will always be ready when you say it will be. You have a customer for life.

Best regards,
Mary

Background info:
Toyota service and repair specialists servicing a 1994 Toyota Pickup Truck with a 22RE engine and a 1999 Tacoma Truck with a 4 cylinder, 2wd, manual transmission.

Mary is a great person to work for; it always inspires me to want to do our best work when I know we’re working for people who anticipate that we will do just that. Mary first had a 1994 Toyota Pickup which we serviced, which she eventually replaced with a Toyota Tacoma.


DAVE M
30k service completed quickly; I managed to run to an appointment with a loaner car and my car was done when I got back!


Duke,
Thank you for your follow-up letter; I’ve never been extended such consideration from a vehicle service group before, and I appreciate it.

I am very pleased with the quality of work you did on my ’91 Toyota pickup; it seems restored to a much earlier state of vigor belying its current age and mileage. I am also heartened by your offer of advice and technical assistance should the occasion arise.

Please know that I will not hesitate to recommend your service and diagnostic expertise to anyone seeking such for their Toyota. Again, thank you for your help,
Mike

Background info:
Toyota service and repair specialists for 1991 Toyota 2wd Pickup Truck. V6 3.0 liter engine and a manual 5-speed transmission. Mike has been a customer of ours since 2005. The letter he refers to was the following:

Dear Mike,
It was a pleasure to have the opportunity to service your Toyota recently. I am grateful to you for extending your trust by allowing us to give care to your car.. I believe that you will consistently find that your trust is well placed at Integrity Auto.
We offer a wide range of high quality, fully guaranteed services for Toyotas. In instances where we do not offer the specific service you need, we will be happy to refer you to a qualified facility where you can get your needs taken care of.

Please call if you have any questions or comments regarding our service. I consider people like you to be an important extension of my management team. I will gratefully receive any comments about how we might better serve you.

Sincerely,
Duke Bishop


MARK M
These folks are great. Always friendly, they do what they say they will do, do it well, Recommend things that might need doing, but don’t push anything on you. They are genuine, timely and have loner vehicles! Have been taking my 4Runner here for 4 years now and wouldn’t go anywhere else.


Dear Duke and Crew,
I just picked up my truck today-it’s Sunday-and I wanted to thank you for taking the time out of your Sunday to let me do that. I also wanted to let you know that you guys did a beautiful job on my truck. I am extremely happy.
Your level of professionalism is very hard to come by, and I wanted you to know that. In the future, from here on out, I will always be taking my truck to you to get it worked on. So again, I appreciate your work, and I will let all of my friends about you as well.

Thank you,
Sherry

Background info:
Toyota service and repair specialists for 1994 Toyota 2wd Pickup Truck with 4 cylinder, 22RE 2.4 liter engine and a manual transmission.

Sherry’s been a customer at Integrity Auto since 2000. She works at a job that during certain seasons has her working long days back-to-back without even the benefit of weekends off. In this case, when the season shifted so that she was finally able to get some time off, she headed out of town for the week. For some reason it didn’t work out that we could simply lock her Toyota out to be picked up over the weekend. (I believe she didn’t have a spare key.) I don’t normally come down to the shop on weekends to deliver vehicles to people, but it worked out okay this time and I was happy to do it for her. She’s a great person to get to work for.


JOHN & PORTIA Y
Great service, reasonable price. Nice people.


JON & SHANNON V
I have been going to Duke and his team for years, and have always been impressed with their professionalism. Last week my starter went quit that had just been replaced. Duke ran some diagnostics and said “We’ll take care of it.” Later that same afternoon I had a brand new stater at no charge. They stand by their work and parts.


JAN R
Timely service, quality technician, friendly admin.


RICHARD W
I’ve been going to Integrity Auto over one year. Unlike Toyota dealerships, Integrity provides only the necessary care for my Highlander. Their work is first rate and timely. If you are looking for a quality auto shop that won’t gouge your pocketbook, this is the place.


STEVEN B
Great job as usual by this professional crew. Gave the car the attention it deserved at a reasonable price. Thanks!!! Much appreciated.


JOHN & CHERIE M
I have been bringing Toyotas to Integrity Auto for many years. They feel a little like family. This time in particular I was only interested in “safety” items, as the car I brought in will be not be owned by me for more than a year or so. They were helpful in deciding what needed to be done and what could be skipped.


JON & SHANNON V
Quick, professional service. Fair prices, and they won’t do any work without talking with you. I’ll keep going here!


Anonymous
Friendly efficient service


KURT R
My experience was very positive. I had a vehicle towed to their location that had a suspected transmission failure. They assessed the condition and confirmed that a transmission replacement was in order and only charged me a $65 diagnostic fee. I ended up selling the vehicle for salvage and they let me keep it on site until it was towed away buy the new owner. I really appreciated the way they handled this situation even more given the fact that I live in Puyallup, Washington. Their customer service was excellent.


CHARFUE & LILLY V
Given me all the information on what I need on my Lexus IS300. Great service. Will recommend family and friends to go. And will definitely go again.


Anonymous
Trustworthy and experienced.


JAN F
Absolutely love and enjoy taking my car to Integrity Auto. Finer folk can’t be found than those at Integrity Auto! Not only are they friendly and helpful, but they also put your mind at ease instead of wondering or worrying. Did I mention what creative and excellent work they do? Excellent work! Hope I never have to take my car to different place.


STEVEN B
Thanks what professionals.


KIM L
Excellent service. Thank you all again.


MARY JO K
Excellent service. Value their honesty and excellent work.


STEVEN B
Quality diagnosis and efficient remedy, always done with courtesy. What more could a customer ask for.


LINDA S
I have been a loyal customer of Integrity Toyota since Duke began the business. I always valued the time Duke spent going over information about my car and I trusted him to tell me what I would need repaired in the future. Recently a new person has taken over the customer service and he does not provide the same level of care and attention.


CRAIG S
SPOILED! Every time I have Integrity Auto work on my Toyota, they keep “spoiling me! Having used Integrity for over 13 years on my cars I’ve become accustomed to expecting nothing but the best with Duke Bishop and his highly skilled mechanic’s maintaining and keeping it running in top condition.
Whether you have lived in the Portland area for 2 months or 20 years, you owe it to yourself in using Integrity and removing the monkey on your back, wondering where to find a garage that’s honest and trustworthy.

C. Strand Battle Ground, WA (Yes, they are worth the drive!)


JEFF L
Car repaired on short notice on a Friday. Analyzed, explained, approved, and repaired. Duke & Gary were very explanatory and fixed only what needed to be done. Very honest shop with great quality repairs and stand behind work. Won’t take car anywhere else.


RICHARD W
After years of dealing with Ron Tonkin Toyota I finally had enough and elected to have Integrity Auto service my Highlander. I should have made the switch a long time ago as Integrity always does a good job, they don’t try to gouge me for service I don’t need and they always have my car ready on time,


DAVID R
Quick efficient service and easy to make an appointment.


Anonymous
Duke and his mechanics are top notch. I have been a patron for 11 years with my tundra. 2000 still running grear.!
Thank you Integrity auto.


RICK & BETTY D
Integrity Auto always provides prompt, courteous service. It was great to ahae a loaner car. I’m sure the repairs and tuneup were done well.


LUKAS S
Bob was extremely helpful and friendly. I was really dreading having to fix my car up and it went better than I had hoped. I will definitely be coming back for any future work and suggesting them to others.


DAVE M
On time, as quoted, no problems!


ELLEN O
My experience with Integrity Auto: Independent Toyota Specialist was astounding. They fixed my FJ cruiser’s breaks and cut costs that other auto mechanics had been convincing me I needed to replace mainly my struts. There knowledge of all things Toyota is wonderful and they don’t make you feel stupid for asking stupid questions. The service is friendly and prompt. The loaner car they provide while older provides a great form of alternate transportation. I definitely plan to get my oil change done in a few weeks with Integrity Auto. Do yourself a favor and take your Toyota, Lexus and Scion to these guys. You will not be disappointed.


JOE B
Willamette City Press LLC: My check engine light was flashing. The engine sounded like a bunch of sledge hammers busting rock. I had it towed to Integrity. They knew it was important to me and had it running smooth and wonderful in a work day. Bob & Crew, thank you very much.
I’ve been doing business with Integrity for at least five years. A+ rating from here.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you again for continuing to have us service and repair your two Toyotas. And thank you as well for sharing your positive experience here.


Anonymous
Friendly, knowledgeable, competitive

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
And what’s more, we respect your anonymity! :-) Thanks for the good words, and thanks for letting us be a part of your vehicle’s care.


SARAH E
I had a very pleasant experience with Integrity! I appreciated the appointment via email option as well; very convenient. I feel the pricing is competitive and my car is now running like dream after some much needed maintenance. Thank you to Bob and Duke! :)

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you so much for your kind words! And thank you as well for entrusting your Scion into our care. We’re always grateful for the opportunity to be a part of people’s lives through meeting their car-related needs.


ELWIN A
Everybody at the shop is kind and service has been excellent for everything my old 2002 Lexus has needed so far.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you so much for your kind words. You’re always a pleasure to deal with, and we’re grateful that you allow us to take care of your Lexus as you do.


BART S
Easy to work with and quick service. I will be back.
5stars CAROLE G
They did a great job. Everything went as they suggested.
I will return.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thanks for letting us work on your Highlander, and thanks for your positive words here.


BILL & RACHEL W
I was charged $260 just to be told they think it’s my ECU and they could try replacing but no guarantee it will work. $260 seems incredibly high for a guess from a Toyota Specialist. I had already figured it might be the ECU before I brought my vehicle in. I feel like I just donated hard earned money and didn’t get anything in return. My only issue is with the amount I was billed.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
I tried to call you, but you had left for the day. Sorry you were disappointed with your recent exchange here, and thanks for your candid feedback. I’d like to discuss the diagnostic charges and our conclusion, but before we do, I see that we forgot to apply the $10 first-time discount to your bill. Give us a call, and we’d be happy to credit that back to your visa. 503-408-6385

I don’t know how effectively Bob communicated with you the results of the time spent diagnostically, but it seems like it would be worth recapping it now in case it registers as being more useful and having more value when you see it laid out.
The charges you mentioned were for 2-hours of diagnostic time, as follows: Engine cranks but won’t fire up. Ignition system worked okay and found adequate spark to the spark plugs. No fault codes in computer either current or pending. Engine badly flooded with way too much gas going through the cylinders; would continue blow out visible sprays of gas with continued cranking with spark plugs removed. Injectors were firing 32.6 milliseconds when cranking, which is way too long. (Normally is only 2-3ms idling warm, or 4-5ms idling cold.) Coolant temp sensor for ECU (computer) was giving credible reading for about 45F degrees. (Faulty temp sensor can flood engine.) ECU was indicating that the engine had 28″ vacuum (very high even if running) when vehicle just sitting there doing nothing, and 15″ vacuum when MAP sensor disconnected electrically. Swapped in a known-good MAP sensor and got an identical readout of 28″ vacuum. Checked electrical system power and ground supplies to the ECU that manages the fuel system, and all checked good.
We recommended a replacement ECU. We have no way to directly test the ECU; normally, ECU’s are evaluated to be good or bad by inference from testing the other system components, as described above. So, while we can’t be absolutely certain that the ECU is at fault short of replacing it, it is plausible enough from what we’ve tested that it would be the next step any of us here would take if it were our vehicle we were repairing.
Please feel free to call if you have any further questions or comments, and do call so that we can credit you back the $10 first-time discount.


AMBER & JASON C
Duke and all his staff always do a really great job! We’ve been driving from St. John’s to his shop since 2004 when we got our first Toyota, and we won’t take it anywhere else as long as he’s in business. He was recommended by two separate friends, and we’ve recommended him to many more. We have always been treated with kindness, respect, and the utmost honesty. Can’t count the occasions when he has let us know about issues that would be coming up on our cars so that we can budget ahead, and other times he has let us know when we can skip taking care of things…that and the fact that our cars are in great condition are signs of a good mechanic in my book. Even my kiddos love going out to see Duke! He kindly asks them about what they’re up to in school and gently jokes around with them. I’ve seen never seen him flustered or upset, and seems to treat his employees with respect too. I can’t recommend Integrity Toyota enough!


CONNER & REBECCA W
Reliable, helpful and friendly service. Even gave me a loaner car to use! Not the cheapest, but I can count on things being done in a timely manner and done well.

Integrity Auto: Independent Toyota, Lexus, & Scion Specialists replied:
Thank you so much, both for your kind words and for allowing us to take part in your car care.

Certified Independent Toyota, Lexus & Scion automotive service and repair specialists serving PDX, Portland, Fairview, Forest Grove, Gladstone, Gresham, Happy Valley, Johnson City, Beaverton, Clackamas, Oregon City, Fairview, Wood Village, Maywood Park,  Milwaukie, Oak Grove, Troutdale.