||Yesterday was the perfect example of why I do business with Duke.
I had an oil change back in February. A few weeks after the oil change, and after the car had been parked for a few days at the airport, I noticed a hesitation/hiccup on the drive home. I was worried that it was the transmission or something serious, but a quick chat with Ryan had me changing the spark plugs and plug wires. Problem solved.
[On occasion I feel the need to prove my manliness, hence the reason I changed my own plugs. I try not to make a habit of this!]
A few days later my wife pointed out a nice oil sheen on the driveway under the spot where my 4Runner is normally parked. A quick peek under the belly confirms that there's oil all over the underside of the engine and under the skid plate. While I was perfectly willing to swap the plugs, I had no desire to pull the skid plate and deal with an oily mess, so I called Duke.
He squeezed me in first thing the next morning and discovered a leaking oil filter, the same filter that they changed back in February. His guys made it all good and I was on my way in an hour or so. I would have gladly paid for his hard costs but he didn't charge me for anything.